At Redwood Credit Union, we’re dedicated to hiring talented individuals who embody the core value of "people helping people." Our collaborative and supportive work environment thrives on service, trust, and cooperation.
Since 1950, we’ve been helping our Members achieve their financial goals, with a focus on providing better rates, low or no fees, and exceptional service. As a not-for-profit financial institution, we take pride in making a positive impact by elevating our Members’ financial well-being through expanded product offerings and personalized service.
Our commitment to the community shines through our involvement in volunteering, sponsorships, fundraising, and partnerships with local organizations. We believe in investing in our communities with time, energy, and resources.
Why work for Redwood Credit Union?
• Voted Best Places to Work in the North Bay 19 years in a row
• Recognized by Newsweek as one of "America's Best Credit Unions 2024 to 2025"
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Outstanding Benefits Package, including discounts on products
Join us and discover why you'll love working at Redwood Credit Union!
Redwood Credit Union is looking for a talented Auto Sales Advisor to research, locate and sell a variety of vehicles to our Members and Customers at the RCU Auto Lot.
Essential Functions
Customer Service
• Greet Members and answers incoming phone calls.
• Call Members referred to the auto-buying center by branch, member service center or other referrals to set appointments or sell vehicles.
• Perform a professional delivery of new & used vehicles.
• Assist Members/Customers in resolving mechanical and other issues related to purchased vehicles.
Auto Sales
• Research, recommends, locates and sells brokered new and used vehicles, as needed.
• Compare different vehicles to facilitate the member’s purchase of their desired vehicle.
• Demonstrate and Sell vehicles displayed on the auto buying center lot.
• Meet with Members to research and analyze their desired vehicle(s).
• Organize and arranges timely transportation for brokered vehicles.
• Evaluate and recommends appropriate financing for Members when needed.
• Prepare paperwork for the sale of the vehicle and loan.
• Arrange installation of aftermarket items purchased by Members in a timely manner.
• Sell mechanical breakdown warranties, guaranteed auto protection coverage, perma plate and other vehicle related items.
• Collect trade-in titling documents and obtain loan payoff information.
• Gather member information for submission of loan applications.
• Collaborates with Sales Manager to provide trade-in pricing.
• Ensure maximum flexibility to assist in a variety of functions as necessary.
• Record and maintain SalesForce information and use it to produce sales.
Other Functions
• Implements new CUSO/Credit Union related products and services with other employees of RCU Auto Services as needed.
• Organize, schedule and arrange the transport of vehicles for reconditioning.
• Conducts seminars as needed.
• Provides feedback on marketing efforts.
• Visits branches/departments to promote the RCU Auto Center location & services.
Requirements
Minimum Qualifications- Knowledge, Skills and Abilities
Knowledge of types and accessories on automobiles.
Excellent services skills.
Skill in the operation of personal computers with office software and printers.
Skill in the operation of modern office equipment.
Ability to communicate effectively both verbally and in writing.
Ability to effectively sell automobiles and/or other vehicles.
Ability to process vehicle sales paperwork.
Ability to coordinate a variety of activities simultaneously and prioritize work.
Ability and knowledge to sell automobile accessories, mechanical breakdown warranties, guaranteed auto protection (GAP), and Perma Plate
Ability and desire to work in a team environment.
Ability to work weekends.
Ability to research and locate new and used automobiles.
Ability to analyze situations and recommend workable solutions for Members.
Ability to establish and maintain effective working relationships with a diverse group of people.
Ability to work a rotating schedule which will include working on Saturdays.
Ability to work additional hours as needed to fulfill the goals and objectives of this position.
Licenses and Certifications
Ability to qualify for and maintain a DMV Salesperson License.
Maintain a valid California Driver’s License.
Ability to maintain insurance on RCU Auto Services’ insurance policy.
Physical Requirements
Ability to lift 35 pounds.
Ability to stand for extended periods of time.
Ability to bend, stoop, sit, walk, twist and turn.
Ability to use a computer keyboard and calculator.
Work environment is a combination of indoors and outdoors
The ideal candidate has a combination of education and experience equivalent to a high school diploma and four years’ automotive sales, bank or credit union experience.
Base salary range is $55.785.60 per year plus commission structure.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Location
3219 Santa Rosa Ave
Santa Rosa, CA 95407
